Shipping Policy | Evolution Fires

Name: Pre-Built Media Wall With Electric Fire
Brand: Evolution Fires

Media Walls

For Security reasons, we only ship to the billing address where your card is registered to this has to be a mainland UK address. If your card is registered overseas and the billing address is overseas, our team will reject the order and send you a refund. Once an order is placed, we are unable to change the shipping address.

Our media walls are crafted with precision, taking approximately 4 weeks to manufacture. This timeline begins as soon as the CAD drawings are confirmed. Once your media wall is complete, delivery typically takes 3-7 days, depending on your location.

When your media wall is ready for dispatch, our two-person delivery team will contact you via email or text, providing a scheduled delivery date and a convenient 3-hour time window. They’ll bring your media wall directly into your home, placing it in your room of choice. Please note that delivery is limited to ground floor access only no flats, no stairs, no lifts the team is unable to carry items up any stairs or use lifts.

It is the customers responsibility to make sure that the media wall that you choose fits inside your home. If the driver arrives and the media wall will not fit inside your home the delivery company will leave it in a safe place they will not return it back to us it will remain with the customer.

The table of sizes are on the CAD drawings for the media wall please double check sizes of door frames and access points.

The delivery company are unable to unpack or make any modifications to the media wall in order for it to fit inside your home.

If the item you purchased is transported from the original delivery address given to Evolution Fires when the order is placed by oneself or a 3rd party carrier Evolution Fires does not take liability for any damage.

Delivery checks

When the driver arrives with your Items its up to you to check you have received the correct number of parts.

The number of parts varies depending on the product you have purchased.
At the time of delivery please check all parts have been delivered before signing the delivery note.
To check the number of parts which should arrive on delivery we advise all customers:

1 – Check the package labels on each piece of the product it shows how many parts you should receive ie 1 of 4 count the parts and make sure you have the amount that is on the package labels before you sign the delivery sheet.

2 – Respond to the text message or email which was sent to you by the delivery company and ask how many parts are included with your delivery.
3 – On arrival ask the delivery driver how many parts are to be delivered.
Count the parts on arrival.

If you don’t receive the correct amount of parts please email the delivery company you will have there email from when they sent you the delivery date. Alternatively, you can send us an email at sales@evolutionfires.com

Please check that your name is marked on the packing label and that is your product that you are receiving before you sign the delivery sheet

You need to check your items for any outside damage if you see any outside damage to the packaging please refuse the delivery.

Please notify us within 48 hours of delivery if you see any damage to your media wall. Failure to do this can limit our availability to deal with the issues after this time. Before Installation please ensure to fully check all parts for damage we will not be held liable for any damages once the product has been installed.

We strongly advise not to book any tradesmen to install your media wall until you have received all parts of your media wall in your home, we will not be liable for any costs that occurred due to booking in the Installation prior to receiving your product.

Please email if you have any questions about the delivery sales@evolutionfires.com

Media Wall Fires

For Security reasons, we only ship to the billing address where your card is registered to this has to be a mainland UK address. If your card is registered overseas and the billing address is overseas, our team will reject the order and send you a refund. Once an order is placed, we are unable to change the shipping address.

All in-stock media wall fires will generally ship out the next business day and can take between 3-5 working days to be delivered to you. Our 2-man delivery team will notify you via email or text message with a delivery date and a 3-hour delivery slot. The delivery team will take your Media wall fire inside your home in your room of choice our delivery company deliver to ground floor level only no stairs or lifts.