Shipping Policy

Media Walls

We are only allowed to ship to the address on the checkout page. Once an order is placed we are unable to change the shipping address. Our media walls are crafted with precision, taking approximately 4 weeks to manufacture. This timeline begins as soon as the CAD drawings are confirmed. Once your media wall is complete, delivery typically takes 3-7 days, depending on your location.

When your media wall is ready for dispatch, our two-person delivery team will contact you via email or text, providing a scheduled delivery date and a convenient 3-hour time window. They’ll bring your media wall directly into your home, placing it in your room of choice. Please note that delivery is limited to ground floor access only; the team is unable to carry items up any stairs or use lifts.

It is the customers responsibility to make sure that the media wall that you choose fits inside your home. If the driver arrives and the media wall will not fit inside your home the delivery company will leave it in a safe place they will not return it back to us it will remain with the customer.

The table of sizes are on the CAD drawings for the media wall please double check sizes of door frames and access points.

The delivery company are unable to unpack or make any modifications to the media wall in order for it to fit inside your home.

Please notify us within 48 hours of delivery if you see any damage to your media wall. Failure to do this can limit our availability to deal with the issues after this time. Before Installation please ensure to fully check all parts for damage we will not be held liable for any damages once the product has been installed.

We strongly advise not to book any tradesmen to install your media wall until you have received your media wall in your home, we will not be liable for any costs that occurred due to booking in the Installation prior to receiving your product.

Please email if you have any questions about the delivery sales@evolutionfires.com

Media Wall Fires

We are only allowed to ship to the address on the checkout page. Once an order is placed we are unable to change the shipping address. All in-stock media wall fires will generally ship out the next business day and can take between 3-5 working days to be delivered to you. Our 2-man delivery team will notify you via email or text message with a delivery date and a 3-hour delivery slot. The delivery team will take your Media wall fire inside your home in your room of choice our delivery company deliver to ground floor level only no stairs or lifts.

Please notify us within 48 hours of delivery if you see any damage to your product. Failure to do this can limit our availability to deal with the issues after this time. Before Installation please ensure to fully check all parts for damage we will not be held liable for any damages once the product has been installed.

We strongly advise not to book any tradesmen until you have received your media wall fire in your home, we will not be liable for any costs that occurred due to booking the Installation prior to receiving your product.

Please email our team if you have any questions about the delivery sales@evolutionfires.com

Wall-Mounted Fireplace

We are only allowed to ship to the address on the checkout page. Once an order is placed we are unable to change the shipping address. Wall-mounted fireplaces take around 3/4 weeks to manufacture once they are ready to ship out we will notify our 2-man delivery team. They will notify you via email or text message with a delivery date and a 3-hour delivery slot. The delivery team will take your Wall-mounted fireplace inside your home in your room of choice our delivery company deliver to ground floor level only no stairs or lifts.

Please notify us within 48 hours of delivery if you see any damage to your product. Failure to do this can limit our availability to deal with the issues after this time. Before Installation please ensure to fully check all parts for damage we will not be held liable for any damages once the product has been installed.

We strongly advise not to book any tradesmen until you have received your fireplace in your home, we will not be liable for any costs that occurred due to booking the Installation prior to receiving your product.

Please email our team if you have any questions about the delivery sales@evolutionfires.com

Electric Fireplace Suites

We are only allowed to ship to the address on the checkout page. Once an order is placed we are unable to change the shipping address. Electric Fireplace Suites take around 3/4 weeks to manufacture once they are ready to ship out we will notify our 2-man delivery team. They will notify you via email or text message with a delivery date and a 3-hour delivery slot. The delivery team will take your Electric Fireplace Suite inside your home in your room of choice our delivery company deliver to ground floor level only no stairs or lifts.

Please notify us within 48 hours of delivery if you see any damage to your product. Failure to do this can limit our availability to deal with the issues after this time. Before Installation please ensure to fully check all parts for damage we will not be held liable for any damages once the product has been installed.

We strongly advise not to book any tradesmen until you have received your fireplace in your home, we will not be liable for any costs that occurred due to booking the Installation prior to receiving your product.

Please email our team if you have any questions about the delivery sales@evolutionfires.com

Free 2 Man Room Of Choice Service With All Our Products.

We offer Free delivery on all our products to Mainland UK postcodes which is ground floor level only no stairs.

Postcodes beginning with ZE, TR, SR, PO, PH, KW, IV, PA, JE, IM, HS, GY, PH, KA, BT we don’t deliver to.

We don’t deliver to Northern Ireland, the Isle of Man, or any other offshore Islands.