Report a Fault

Before submitting this form, ensure all required documents are ready for upload and every field is completed accurately. Incorrect or incomplete information will result in immediate rejection, we will not be able provide assistance if errors are present.

Report a Fault / Issue

First Name

Last Name

Address

Postcode

Email

Phone/Mobile

Purchase Date (This can be found on your receipt)

Product

Order Number

Description of Issue

Upload Proof of Purchase. If you have purchased from one of our trade customers contact them for help.

Choose File

Upload an image of damage.

Choose File

Upload a 5 second video showing the fault.

Choose Video File

Upload the Trouble Shooting Guide - This can be found in our website footer

Choose File