Report a Fault

Name: Pre-Built Media Wall With Electric Fire
Brand: Evolution Fires

This form should only be completed by customers who have placed an order directly with Evolution Fires. If you have placed an order with one of our trade customers please contact them who will contact us on your behalf. Before submitting this form, ensure all required documents are ready for upload and every field is completed accurately. Incorrect or incomplete information will result in immediate rejection, we will not be able provide assistance if errors are present.

Report a Fault / Issue

First Name

Last Name

Address

Postcode

Phone/Mobile

Purchase Date (This can be found on your receipt)

Product

Order Number

Description of Issue

Upload Proof of Purchase. This form should only be completed by customers who have placed an order directly with Evolution Fires. If you have placed an order with one of our trade customers please contact them who will contact us on your behalf

Choose File

Upload an image of damage.

Choose File

Upload a 5 second video showing the fault.

Choose Video File

I confirm all the information given in the document is correct and understand Incorrect or incomplete information will result in immediate rejection.

I Accept