All of our products come with a 12 months manufacturer’s guarantee the guarantee covers the electric firebox, woodwork is excluded from the guarantee.
1-year warranty valid for 1 year from the date of purchase only (Included with this purchase). If you counter any faults during the specified guarantee period, we suggest contacting our customer service team you can email our support team support@evolutionfires.com or call us 0151 245 0697.
Please inspect all products fully before installation we will not be held liable for product damages once the product has been installed.
Products purchased from unauthorized sellers, including unauthorized websites, shall not be eligible for warranty benefits. In the event of such defects, Evolution Fires will, at its option, replace the defective product or refund the purchase price. The foregoing is the exclusive remedy and Evolution Fires disclaims all other warranties, including any implied warranty of merchantability or fitness for a particular purpose


In the unfortunate event that your product arrives and is faulty we will need the product to be returned for quality control purposes. Once the product arrives back in our warehouse you will be notified within 72 hours of the outcome. If the product is deemed to be faulty Evolution Fires will either refund you the full purchase price or ship you a new product out. Evolution Fires is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of defective goods. We always recommend that you wait to schedule installation until after your order has arrived and been inspected.